Once you place the pre-order, your product will be reserved as soon as we receive the stock, on or after the release date. You will be charged when we ship the product to you. We currently only ship to Qatar. However, we are working on expanding our shipping destinations. Watch this space or subscribe to our newsletter for updates. Currently all orders are eligible for free shipping, and in this case, the cost will appear as 0.
Please see here for our full Event Terms and Conditions. All information regarding events that are scheduled to take place can be found on our events page: fopp. This will reserve both the item and a wristband for your personal use. Please also note that payment will need to be made in full at the time of pre-ordering to confirm your place at the event. Please check with your local store for availability. Please be aware items cannot be reserved in advance. This means that your order will be delivered to the store where the event is taking place and a wristband will be allocated to you, where applicable.
To attend the event, simply take your confirmation email along with you to the store where you can collect your order and a wristband if applicable on the day of the event. The event management team will then advise you further with regards to joining a queue. If you wish to accompany a minor to an in-store event, please be advised that you will only be allowed to wait in the queue with them. If you wish to attend an in-store event and have any special requirements due to a disability, please contact our Customer Service team by submitting a reques t and we will do our best to accommodate you:.
The items that can be signed are usually restricted to those which are ordered to gain access to the event. However, please visit the relevant event page on fopp. Posed photographs with the artist s are not guaranteed and photography is at the discretion of the artist s management. Please speak with a member of event security regarding any restrictions on photography, as details differ from event to event.
In the unfortunate case that an event is cancelled, we will contact all affected customers regarding their order and what happens next. This will differ for each event and will be detailed in the product description section of the product page on fopp. Alternatively, you can visit hmv. If payment is unsuccessful, your order will be cancelled and you may lose your place at the event.
Your e-ticket will be issued within the timeframe specified on the product page on fopp. To sign in to the app, you must enter the name and mobile number exactly as they appeared on your order. When first receiving your e-ticket, the QR code will not be active, however, this will appear on your app one hour before the start of the event.
Either your payment card has expired, you do not have enough funds in your account or your card has failed one of our security parameters, which are in place to create a safe shopping environment for our customers. If payment fails for an order, we will have no choice but to cancel it and you may no longer be able to attend the event. We ask that you allow 24 hours to receive your order confirmation and that you also check your spam or junk folder in case the email has been filed there.
To update your phone number, please sign out and sign back in with your new number, using the same device.
To gain entry to an external event, an e-ticket will need to be shown within the hmv tickets app. If you no longer have access to the original device that your hmv tickets app had been downloaded to, simply download the app to another device and log into your account; your e-tickets will still be shown there. However, to gain entry to the event all attendees must arrive together with the named e-ticket holder. All e-ticket events are fulfilled using the hmv tickets mobile phone app. Customers will need to download the hmv Tickets app from the relevant app store for their device to access their tickets.
Please note e-tickets will be sent by the date provided on the events page. About 2 years ago. What is your Christmas returns policy Christmas Returns information Gift receipts are available so please ask at the till if your purchases are gifts.
Got unwanted Christmas presents? This does not affect your statutory rights. What if something is faulty? Returning a faulty item within 30 days of purchase? I got a Gift Card for Christmas — how can I check the balance? What time do your stores open?
How do I check to see if something is in stock? You can find your local store and their contact details by clicking here I have a problem with my purchase. Who can I talk to about that? Got more store related questions? Company Information Are Fopp part of hmv? Yes, Fopp and hmv are part of the same group. Charity donation requests Whilst we would very much like to help and can fully appreciate how important it is to support worthwhile causes, we regret that the sheer volume of requests we currently receive makes it difficult for hmv to respond in each case with a donation or a contribution of some kind.
We will aim to dispatch pre-orders so that you receive them on the release date. Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at the warehouse.
In this instance, we'll send weekly updates to keep you aware. All delivery options and any charges that are applicable will be shown at the checkout. Will you tell me when my order is on its way? Looks like I was wrong, and have paid more for the privilige! Bought from HMV online before.
They can't be described as lightning quick, but mostly received goods within one week. Personally I think more and more people are getting their Christmas gifts delivered now instead of trudging round shops and the Post Office are struggling to keep up with modern trends. Trax01 Standard Member. I am having the same problems, bought 3 for 2 blueray titles about a fortnight ago, still nothing. Ian Active Member. Both were posted first class the labels confirmed this , so why should retailers lie about when the items were shipped?
It seems the respective postal services are struggling to meet demand at this time of year. Proof of this is the usual delivery times - I've ordered a fair bit from HMV this year, and the vast majority arrived in days. I will be a bit more cautious next year though, and maybe order things even earlier just to be on the safe side. As I started the thread I think it's only fair that I update the current status of my pending orders: The last 2 have just arrived Just wish they had said on the email to expect a 10 day delivery time rather than days.
But hey ho, everything has arrived and I'm Hope the rest of you guys have all received your orders. Happy Christmas everyone. BrokenArrow Active Member. I was getting a little worried after seeing this thread when my order was dispatched on the 16th and it hadn't arrived on the 21st. It came on Saturday, though. That's actually about the usual time it takes from HMV.
HMV have been slow in the past but this one came on time, so no worries. You must log in or register to reply here. Similar threads.
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